Privacy & Policy

TUF-FIX ("TUF-FIX", "we", "us" or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit tuffix.com (the "Website"), browse our product range, subscribe to our newsletter, or contact us through the Website, email or social media, and how we use and protect that information.

The Website is an informational and product catalogue website. We do not sell products online and we do not process payments through this Website. Purchases are made through our authorized distributors and dealers.

By using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Website.

1. Who We Are

The Website is operated by TUF-FIX FRANCE, 10 Rue de Penthièvre, 75008 Paris, France. TUF-FIX FRANCE is responsible for the personal information collected through the Website.

2. Information We Collect

2.1 Information you give us

• Enquiries and communications: Your name, company name, email address, phone number, country and the content of your message when you use our contact form, email us, or request product information, technical data, quotations, catalogues or dealership/distribution opportunities.
• Account information: If you register an account on the Website, your name, email address, phone number and password.
• Newsletter subscriptions: Your email address and marketing preferences.
• Reviews and feedback: Any comments, reviews or survey responses you choose to submit.

We do not collect or store credit card, debit card or bank account details through this Website.

2.2 Information collected automatically

When you browse the Website, we and our technical service providers automatically collect certain information, including your IP address, browser type, device type, operating system, language preference, approximate location (country/city), pages and products viewed, referring website, and the date and time of your visit. This information is collected through cookies, pixels and similar technologies (see Section 4).

2.3 Information from social media

If you contact us or interact with our pages or advertisements on social media platforms, we may receive your profile name and the content of your message or interaction from those platforms.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries, quotation requests, technical questions and after-sales or warranty queries;
• Send catalogues, technical documents and other materials you have requested;
• Create and manage your account, where you have registered one;
• Send newsletters, product launches, promotions and event information where you have agreed to receive them;
• Operate, maintain and improve the Website, including remembering your language and region settings;
• Understand how visitors use the Website and measure the performance of our marketing and advertising;
• Detect, prevent and investigate fraud, security incidents and misuse of the Website;
• Comply with our legal obligations, and establish or defend legal claims.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to make the Website work, remember your preferences, analyze traffic and support our advertising. These include:

• Essential cookies: Required for the Website and its core features to function;
• Analytics cookies: Such as Google Analytics, that help us understand how visitors use the Website;
• Marketing cookies and pixels: Such as those provided by Meta (Facebook and Instagram) and Google, that help us show relevant advertisements and measure their effectiveness.

You can change your cookie preferences through our cookie banner, where available, or through your browser settings. Blocking some cookies may affect how the Website works. You can also opt out of Google Analytics at tools.google.com/dlpage/gaoptout and manage ad preferences in your Google and Meta account settings.

5. We Do Not Share or Sell Your Information

We do not sell, rent or trade your personal information, and we do not share it with third parties for their own marketing or commercial purposes.

Your information stays within TUF-FIX, except in these limited situations:

• Technical service providers: Who operate the Website and our systems on our behalf, such as our website platform, hosting, email and analytics providers. They act only on our instructions and may not use your information for their own purposes.
• Legal requirements: Where disclosure is required by law, court order or a valid request from a competent authority, or is necessary to protect our rights, property or safety, or that of others.

6. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy. Enquiry records are generally retained for up to 24 months after our last interaction, account information for as long as your account remains active, and newsletter data until you unsubscribe. We keep certain records for longer where required by law. When information is no longer needed, we delete or anonymize it securely.

7. How We Protect Your Information

We use appropriate technical and organizational measures to protect your personal information, including encrypted (HTTPS) connections and access controls limiting who can view your information. Your information may be stored on secure servers located in countries other than your own, and we take reasonable steps to ensure it remains protected wherever it is held. No method of transmission over the internet or electronic storage is completely secure, however, so we cannot guarantee absolute security. Please keep your account password confidential.

8. Your Rights

You may, at any time, ask us to:

• Give you access to the personal information we hold about you;
• Correct information that is inaccurate or incomplete;
• Delete your personal information;
• Stop using your information for direct marketing or other specific purposes;
• Provide a copy of your information in a commonly used format;
• Withdraw any consent you have given, without affecting anything done before the withdrawal.

To make a request, contact us at info@tuffix.com. We may need to verify your identity before acting on your request, and we will respond within a reasonable time, normally within one month. If you are not satisfied with our response, you may contact the data protection authority in your country.

9. Marketing Communications

You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email, or by contacting us. We will still send you messages related to your enquiries or account.

10. Children's Privacy

The Website and our products are intended for professional and adult users. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Third-Party Websites and Social Media

The Website contains links to third-party websites and platforms, including Facebook, Instagram, YouTube and X (Twitter), as well as downloadable catalogues hosted by our service providers. We are not responsible for the privacy practices of these third parties, and we encourage you to read their privacy policies before sharing information with them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Where changes are significant, we will take reasonable steps to notify you, for example by a notice on the Website or by email.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: